From 📉 TO 📈:
CX & Customer Conversion Masterclass
Are your existing marketing methods insufficient in a down market?
Join Our workshop – Grab one of 12 places now
From 📉 TO 📈:
Are You Facing Any Of These Critical Business Challenges?
- 📉Experiencing a decline in revenue, customer satisfaction and loyalty?
- ⚡Unable to keep up with rapidly changing customer expectations?
- 🤯Finding it difficult to implement effective customer experience (CX) strategies?
- 🏃♂️Losing market share to competitors who are better at engaging customers?
Customer expectations have skyrocketed, so SMEs need to adapt & innovate.
Ignite your growth with a more precise plan for Customer Engagement at our Masterclass.
What You’ll Gain from the
📉TO 📈 Masterclass
- 📈 Practical strategies to improve customer satisfaction and growth.
- 🔍 Insights into customer behavior and preferences.
- 🏆 Tools to build a customer-centric culture.
- 🛠️ Hands-on activities using real business case studies.
- 💪 Confidence and skills to transform customer interactions.
- ⚙️ Efficient, automated, and personalized communication methods.
- 🚀 Clear plan to meet elevated customer expectations and drive growth.
Workshop Details and Agenda
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.
- Dive Deep into Customer Experience (CX) Fundamentals
- Master CRM Proficiency
- Unlock the Power of Automation
- Customer Journey Mapping & Personalization
- Implement Advanced CX Strategies for Business Growth
- Extend CX Beyond Sales and Marketing
Join us at our next Masterclass ⬇️
- Location: Bill Gallagher Events Room 2
Wintec House
Hamilton, Waikato - Date: Sep 12, 2024
- Time: 9:00 AM – 4:00 PM
- Price: $800 + GST per person (12 max)
Apply to Attend
Frequently Asked Questions
You can find the answers to your questions below.
You tried talking to our AI powered agent? The AI Bot can connect you with a real person if the FAQ section below does not have the answers you are looking for!
❓Do you have a detailed breakdown of what we will cover?
One Day Workshop Agenda:
- 1. Dive Deep into Customer Experience (CX) Fundeamentals: Learn how to view your business through your customers’ eyes and craft compelling value propositions that resonate.
- 2. Master CRM proficiency: Gain insights into effective Customer Relationship Management (CRM) that can streamline your operations, improve client satisfaction, and drive loyalty.
- 3. Unlocke the Power of Automation: Discover simple, yet powerful tools that ensure the right message reaches the right people at the right time. Boost your online presence and enhance customer engagement through tailored automation techniques.
- 4. Customer Journey Mapping and Personalization: Identify key interactions and potential pain points to enhance satisfaction. Segment your audience for personalized CX strategies.
- 5. Implement Advanced CX Strategies for Business Growth: Master marketing and lead generation techniques to capture and nurture leads. Track customer journeys and improve client management with CRM systems.
- 6. Extend CX Beyond Sales and Marketing: Expand CX strategies to operations & beyond using a CRM. Use AI bots & live chat for superior service, gather feedback, ensure compliance, & track performance. Empower staff & customers with mobile accessibility for better CX.
Nominate your business to be the case study on the day: Together, we’ll choose one participant’s business as a case study for the day.
Participants will be able to apply learning to a real business & engage in hands-on activities, using the case study to practice new concepts and techniques.
❓Who is this aimed at?
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.
❓Why should I attend?
Happy customers whose needs are met equate to more business.
Does implementing customer experience plans or CRM sound daunting, complex, or unnecessary?
Even for busy business owners, it doesn’t have to be. Trust us: you’ve got this – you just need a plan.
Surpassing your customers’ expectations is crucial for breaking through plateaus and achieving growth. A simple, relevant, automated communication plan is key to business growth.
This one-day masterclass aims to make these strategies accessible and engaging, showing you practical and realistic methods to empower your business.
❓What outcomes can I expect?
Gain the confidence & skills needed to transform your customer interactions & drive sustainable business growth.
Leave feeling empowered with a fresh perspective on your consumers and practical, realistic methods to achieve efficient, automated, and personalized communication.
By understanding and implementing these key strategies, you’ll have a clear plan to meet elevated customer expectations and drive growth in an engaging way
❓ What is the cost of the workshop?
The workshop fee is $800 + GST, with an early bird discount available upto 31st Jul. See below to see if you are eligible for government funding.
❓Is this eligible for any Government funding?
This ‘one-to-some’ service is registered with Regional Business Partner Network.
- If you want to explore if your business is eligible for support or co-funding contact your local partner to start the application process:
- Waikato: 🌐SODA inc 📞07 974 9111 ✉️[email protected]
What Past Attendees Are Saying
- Tim from Automate.CX has helped 100’s of SME’s get clarity, outcome and ROI on their CX / CRM / AI investment.
- In addition our co-funded service registered with Regional Business Partners has a 100 NPS (Net Promoter Score) rating on the Regional Business Partner Network.
- See some of the comments left behind by customers:
Don't Miss Out!
Limited seats available - Register now to secure your spot.
12 spaces
Meet your Trainer
Tim Muhundan will lead this immersive session to enhance your understanding of Customer Experience (CX) and leveraging Customer Relationship Management (CRM) & Automation tools.
Tim Muhundan
Automate.CX
Tim specializes in helping businesses overcome CX challenges by leveraging the latest automation and AI tools. He is passionate about creating excellent Customer Journeys!
Outside of work, Tim enjoys being a dedicated dad, playing with tech, sea kayaking, participating in Toastmasters, and building houses.
Tim is the founder of Automate.CX.
Automate.CX is a NZ based Consulting and coaching company specialising in Customer Experience (CX), Employee Experience (EX), Customer Relationship Management (CRM) and Automation.
Don't Miss Out!
Limited seats available - Register now to secure your spot.
12 spaces