From Plateau to Profit
CX & Customer Conversion Masterclass
Are your existing marketing methods insufficient in a down market?
Join Our workshop – Grab one of 12 places now
From Plateau to Profit
Are You Facing Any Of These Critical Business Challenges?
- 📉Experiencing a decline in revenue, customer satisfaction and loyalty?
- ⚡Unable to keep up with rapidly changing customer expectations?
- 🤯Finding it difficult to implement effective customer experience (CX) strategies?
- 🏃♂️Losing market share to competitors who are better at engaging customers?
Customer expectations have skyrocketed, so SMEs need to adapt & innovate.
Ignite your growth with a more precise plan for Customer Engagement at our Masterclass.
What You’ll Gain from the
📉TO 📈 Masterclass
- 📈 Practical strategies to improve customer satisfaction and growth.
- 🔍 Insights into customer behavior and preferences.
- 🏆 Tools to build a customer-centric culture.
- 🛠️ Hands-on activities using real business case studies.
- 💪 Confidence and skills to transform customer interactions.
- ⚙️ Efficient, automated, and personalized communication methods.
- 🚀 Clear plan to meet elevated customer expectations and drive growth.
Don't Miss Out!
Limited seats available - Register now to secure your spot.
Limited spots
Meet your Trainers
Tim Muhundan and Elias Kanaris will lead this immersive session to enhance your understanding of Customer Experience (CX) and leveraging Customer Relationship Management (CRM) & Automation tools.
Tim Muhundan
Founder | Automate.CX
Tim specializes in helping businesses overcome CX challenges by leveraging the latest automation and AI tools. He is passionate about creating excellent Customer Journeys!
Outside of work, Tim enjoys being a dedicated dad, playing with tech, sea kayaking, participating in Toastmasters, and building houses.
A former Chartered Engineer, Tim loves solving problems. His experience include founding and exiting a 1st generation SAS company and being a CIO of a large NGO.
Automate.CX is a NZ based Consulting and coaching company specialising in Customer Experience (CX), Employee Experience (EX).
Elias Kanaris
CEO | CCNNZ
As CEO of Contact Centre Network New Zealand (CCNNZ), Elias’ focus is on propelling the industry and advocating for its workforce. Elias is dedicated to amplifying growth through strategic membership engagement, visionary execution, and impactful connections.
Elias is also the author of “Leading From The Stop”, and Founder of the CEO Global Summit and former President of the Global Speakers Federation.
Elias has over 3 decades of experience in CX, Leadership Development and Building Trust in high performing teams. He is driving CCNNZ as the voice for New Zealand’s 50,000+ contact centre professionals.
Don't Miss Out!
Limited seats available - Register now to secure your spot.
12 spaces
Workshop Details and Agenda
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.
- Dive Deep into Customer Experience (CX) Fundamentals
- Master CRM Proficiency
- Unlock the Power of Automation
- Customer Journey Mapping & Personalization
- Implement Advanced CX Strategies for Business Growth
- Extend CX Beyond Sales and Marketing
Frequently Asked Questions⬇️
You can find the answers to your questions below.
❓Do you have a detailed breakdown of what we will cover?
One Day Workshop Agenda:
- 1. Dive Deep into Customer Experience (CX) Fundementals: Learn how to view your business through your customers’ eyes and craft compelling value propositions that resonate.
- 2. Master CRM proficiency: Gain insights into effective Customer Relationship Management (CRM) that can streamline your operations, improve client satisfaction, and drive loyalty.
- 3. Unlock the Power of Automation: Discover simple, yet powerful tools that ensure the right message reaches the right people at the right time. Boost your online presence and enhance customer engagement through tailored automation techniques.
- 4. Customer Journey Mapping and Personalization: Some sales take more than one interaction. Identify key interactions and potential pain points to enhance satisfaction. Segment your audience for personalized CX strategies.
- 5. Implement Advanced CX Strategies for Business Growth: Master marketing and lead generation techniques to capture and nurture leads. Track customer journeys and improve client management with CRM systems.
- 6. Extend CX Beyond Sales and Marketing: Expand CX strategies to operations & beyond using a CRM. Use AI bots & live chat for superior service, gather feedback, ensure compliance, & track performance. Empower staff & customers with mobile accessibility for better CX.
❓Who is this aimed at?
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.
❓Why should I attend?
Happy customers whose needs are met equate to more business.
Does implementing customer experience plans or CRM sound daunting, complex, or unnecessary?
Even for busy business owners, it doesn’t have to be. Trust us: you’ve got this – you just need a plan.
Surpassing your customers’ expectations is crucial for breaking through plateaus and achieving growth. A simple, relevant, automated communication plan is key to business growth.
This one-day masterclass aims to make these strategies accessible and engaging, showing you practical and realistic methods to empower your business.
❓What outcomes can I expect?
Gain the confidence & skills needed to transform your customer interactions & drive sustainable business growth.
Leave feeling empowered with a fresh perspective on your consumers and practical, realistic methods to achieve efficient, automated, and personalized communication.
By understanding and implementing these key strategies, you’ll have a clear plan to meet elevated customer expectations and drive growth in an engaging way
❓Is this eligible for any Government funding?
Generally Auckland businesses might be eligible for support or co-funding, if the business have
– Fewer than 50 full-time equivalent employees
– Turning over at least $60,000/year in sales
– Registered business with a New Zealand Business Number (NZBN)
The From Plateau to Profit | CX & Customer Conversion Masterclass is registered with Regional Business Partner Network.
If you want to explore if your business is eligible for support or co-funding, complete the form below to start the application process:
Join us at our next Masterclass ⬇️
You decide which Auckland venue!
Friday, 23/8/24: Albany / Northshore
Time: 9:30-3:30
Level 3, 55 Corinthian Drive, Albany
20 spots
Tuesday, 27/8/24: Broadway Newmarket:
Time: 9:30-3:30
330 Broadway, Newmarket, Auckland 1023
16 spots
Tuesday,03/9/2024: Highbrook / E Tamaki
Time: 9:30-3:30
Level 1, 86 Highbrook Drive, East Tamaki, Auckland 2013
24 spots
How much does it cost?
The course cost $1,000 + GST.
But register today and get 20% off early bird discount.
Early bird discount closing in:
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Before you register, Find out if you are eligible for support:
1. Check if you are eligible for
Government Funding
Generally Auckland businesses might be eligible for support or co-funding, if the business have
– Fewer than 50 full-time equivalent employees
– Have been operating for over 12 months
– Turning over at least $60,000/year in sales
– Registered business with a New Zealand Business Number (NZBN)
The From Plateau to Profit | CX & Customer Conversion Masterclass is registered with Regional Business Partner Network (RBP).
If you want to explore if your business is eligible for support or co-funding, you need to complete an application with RBP:
To apply for funding through RBP you will need to register here. If you are already registered or unsure, use this link to easily connect or reconnect with your RBP. Just enter your NZBN and contact details and we will get a notification to contact you.
2. Already approved for funding?
Register now!
What Past Attendees Are Saying
- Tim from Automate.CX has helped 100’s of SME’s get clarity, outcome and ROI on their CX / CRM / AI investment.
- In addition our co-funded service registered with Regional Business Partners has a 100 NPS (Net Promoter Score) rating on the Regional Business Partner Network.
- See some of the comments left behind by customers:
Don't Miss Out!
Limited seats available - Register now to secure your spot.
Limited spots