From Plateau to Profit | CX & Customer Conversion Masterclass

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Frequently Asked Questions

You can find the answers to your questions below.

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One Day Workshop Agenda:

  • 1. Dive Deep into Customer Experience (CX) Fundeamentals: Learn how to view your business through your customers’ eyes and craft compelling value propositions that resonate.
  • 2. Master CRM proficiency: Gain insights into effective Customer Relationship Management (CRM) that can streamline your operations, improve client satisfaction, and drive loyalty.
  • 3. Unlocke the Power of Automation: Discover simple, yet powerful tools that ensure the right message reaches the right people at the right time. Boost your online presence and enhance customer engagement through tailored automation techniques.
  • 4. Customer Journey Mapping and Personalization: Identify key interactions and potential pain points to enhance satisfaction. Segment your audience for personalized CX strategies.
  • 5. Implement Advanced CX Strategies for Business Growth: Master marketing and lead generation techniques to capture and nurture leads. Track customer journeys and improve client management with CRM systems.
  • 6. Extend CX Beyond Sales and Marketing: Expand CX strategies to operations & beyond using a CRM. Use AI bots & live chat for superior service, gather feedback, ensure compliance, & track performance. Empower staff & customers with mobile accessibility for better CX.

Nominate your business to be the case study on the day: Together, we’ll choose one participant’s business as a case study for the day.
Participants will be able to apply learning to a real business & engage in hands-on activities, using the case study to practice new concepts and techniques.

 

This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.

Happy customers whose needs are met equate to more business.

Does implementing customer experience plans or CRM sound daunting, complex, or unnecessary?

Even for busy business owners, it doesn’t have to be. Trust us: you’ve got this – you just need a plan.

Surpassing your customers’ expectations is crucial for breaking through plateaus and achieving growth. A simple, relevant, automated communication plan is key to business growth.

This one-day masterclass aims to make these strategies accessible and engaging, showing you practical and realistic methods to empower your business.

Gain the confidence & skills needed to transform your customer interactions & drive sustainable business growth.

Leave feeling empowered with a fresh perspective on your consumers and practical, realistic methods to achieve efficient, automated, and personalized communication.

By understanding and implementing these key strategies, you’ll have a clear plan to meet elevated customer expectations and drive growth in an engaging way

This ‘one-to-some’ service is registered with Regional Business Partner Network. If you want to explore if your business is eligible for support  or co-funding contact your local partner to start the application process:

Auckland: 🌐Auckland Business Chamber
📞0800 543 543 ✉️[email protected]

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