From Plateau to Profit
CX & Customer Conversion Masterclass
The market is changing…
Are you?
From Plateau to Profit
Are You Facing Any Of These Critical Business Challenges?
- đExperiencing a decline in revenue, customer satisfaction and loyalty?
- âĄUnable to keep up with rapidly changing customer expectations?
- đ¤ŻFinding it difficult to implement effective customer experience (CX) strategies?
- đââď¸Losing market share to competitors who are better at engaging customers?
Customer expectations have skyrocketed, so SMEs need to adapt & innovate.
Are you spending the money,
but not getting the results?
Ignite your growth with a more precise plan for Customer Engagement at our Masterclass.
Limited spots
What You’ll Gain from the
đTO đ Masterclass
- đ Practical strategies to improve customer satisfaction and growth.
- đ Insights into customer behavior and preferences.
- đ Tools to build a customer-centric culture.
- đ ď¸ Hands-on activities using real business case studies.
- đŞ Confidence and skills to transform customer interactions.
- âď¸ Efficient, automated, and personalized communication methods.
- đ Clear plan to meet elevated customer expectations and drive growth.
Don't Miss Out!
Limited seats available - Register now to secure your spot.
Limited spots
Meet your Trainers
Tim Muhundan and Elias Kanaris will lead this immersive session to enhance your understanding of Customer Experience (CX) and leveraging Customer Relationship Management (CRM) & Automation tools.
Tim Muhundan
Founder | Automate.CX
Tim specializes in helping businesses overcome CX challenges by leveraging the latest automation and AI tools. He is passionate about creating excellent Customer Journeys!
Outside of work, Tim enjoys being a dedicated dad, playing with tech, sea kayaking, participating in Toastmasters, and building houses.
A former Chartered Engineer, Tim loves solving problems. His experience include founding and exiting a 1st generation SAS company and being a CIO of a large NGO.
Automate.CXÂ is a NZ based Consulting and coaching company specialising in Customer Experience (CX), Employee Experience (EX).
Elias Kanaris
CEO | CCNNZ
As CEO of Contact Centre Network New Zealand (CCNNZ), Eliasâ focus is on propelling the industry and advocating for its workforce. Elias is dedicated to amplifying growth through strategic membership engagement, visionary execution, and impactful connections.
Elias is also the author of âLeading From The Stopâ, and Founder of the CEO Global Summit and former President of the Global Speakers Federation.
Elias has over 3 decades of experience in CX, Leadership Development and Building Trust in high performing teams. He is driving CCNNZ as the voice for New Zealandâs 50,000+ contact centre professionals.
Are you experiencing decline in revenue, customer satisfaction, profit and loyalty ?
Frequently Asked QuestionsâŹď¸
You can find the answers to your questions below.
âDo you have a detailed breakdown of what we will cover?
One Day Workshop Agenda:
- 1. Dive Deep into Customer Experience (CX) Fundementals: Learn how to view your business through your customersâ eyes and craft compelling value propositions that resonate.
- 2. Master CRM proficiency: Gain insights into effective Customer Relationship Management (CRM) that can streamline your operations, improve client satisfaction, and drive loyalty.
- 3. Unlock the Power of Automation: Discover simple, yet powerful tools that ensure the right message reaches the right people at the right time. Boost your online presence and enhance customer engagement through tailored automation techniques.
- 4. Customer Journey Mapping and Personalization: Some sales take more than one interaction. Identify key interactions and potential pain points to enhance satisfaction. Segment your audience for personalized CX strategies.
- 5. Implement Advanced CX Strategies for Business Growth: Master marketing and lead generation techniques to capture and nurture leads. Track customer journeys and improve client management with CRM systems.
- 6. Extend CX Beyond Sales and Marketing: Expand CX strategies to operations & beyond using a CRM. Use AI bots & live chat for superior service, gather feedback, ensure compliance, & track performance. Empower staff & customers with mobile accessibility for better CX.
âWho is this aimed at?
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SMEâs growth.
âWhy should I attend?
Happy customers whose needs are met equate to more business.
Does implementing customer experience plans or CRM sound daunting, complex, or unnecessary?
Even for busy business owners, it doesn’t have to be. Trust us: youâve got this – you just need a plan.
Surpassing your customersâ expectations is crucial for breaking through plateaus and achieving growth. A simple, relevant, automated communication plan is key to business growth.
This one-day masterclass aims to make these strategies accessible and engaging, showing you practical and realistic methods to empower your business.
âWhat outcomes can I expect?
Gain the confidence & skills needed to transform your customer interactions & drive sustainable business growth.
Leave feeling empowered with a fresh perspective on your consumers and practical, realistic methods to achieve efficient, automated, and personalized communication.
By understanding and implementing these key strategies, youâll have a clear plan to meet elevated customer expectations and drive growth in an engaging way
Don't Miss Out!
Limited seats available - Register now to secure your spot.
12 spaces
Workshop Details and Agenda
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SMEâs growth.
- Dive Deep into Customer Experience (CX) Fundamentals
- Master CRM Proficiency
- Unlock the Power of Automation
- Customer Journey Mapping & Personalization
- Implement Advanced CX Strategies for Business Growth
- Extend CX Beyond Sales and Marketing
Join us at our next Masterclass
Thursday, 12/9/24: Broadway / Newmarket:
Time: 9:30-1:30
330 Broadway, Newmarket, Auckland 1023
Friday, 18/9/24: Albany / Northshore
Time: 9:30-1:30
The Crate, 28 Constellation Drive, Rosedale, 0632
Northshore, Auckland
Register now for our exclusive event! The total cost is $1,000, but thanks to potential government funding, you may be eligible for a subsidy.
Pay a small deposit now and Reserve your spot.
What Past Attendees Are Saying
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- Tim from Automate.CX has helped 100âs of SMEâs get clarity, outcome and ROI on their CX / CRM / AI investment.
- In addition our co-funded service registered with Regional Business Partners has a 100 NPS (Net Promoter Score) rating on the Regional Business Partner Network.
- See some of the comments left behind by customers:
Don't Miss Out!
Limited seats available - Register now to secure your spot.
Limited spots