From Plateau to Profit
CX & Customer Conversion Masterclass
The market is bouncing back…
Are you ready to lead the way?
From Plateau to Profit
Ready to Capitalize on the Market’s Rebound?
- 📈 Want to boost revenue, customer satisfaction, and loyalty as spending increases?
- ⚡ Struggling to adapt to shifting customer expectations in a recovering market?
- 🤔 Need effective CX strategies to stand out and capture market share?
- 🏆 Looking to outpace competitors who are better at re-engaging customers?
Customer expectations have skyrocketed, so SMEs need to adapt & innovate.
As the market recovers, customers are more discerning than ever. They’re spending again, but they expect more. Now is the time to innovate and re-engage. Are you investing in customer experience but not seeing the returns? It’s time to ignite your growth with targeted strategies that resonate with today’s empowered consumers.
Ignite your growth with a more precise plan for Customer Engagement at our Masterclass.
What You’ll Gain from the
📉TO 📈 Masterclass
- 📈 Rapid Growth: Learn practical strategies to elevate customer satisfaction and drive revenue growth.
- 🔍 Deep Customer Insights: Gain a clear understanding of customer behavior and preferences in the current market.
- 🏆 Customer-Centric Culture: Build a culture that puts customers first, ensuring long-term loyalty.
- 🛠️ Real-World Application: Engage in hands-on activities using real business case studies tailored to your industry.
- 💡 Confidence to Innovate: Develop the skills to transform customer interactions and stay ahead of the curve.
- ⚙️ Streamlined Communication: Implement efficient, automated, and personalized methods to enhance customer engagement.
- 📅 Strategic Roadmap: Walk away with a clear, actionable plan to meet elevated customer expectations and capitalize on the market’s recovery.
Don't Miss Out!
Limited seats available - Register now to secure your spot.
Limited spots
Meet your Trainers
Tim Muhundan and Elias Kanaris will lead this immersive session to enhance your understanding of Customer Experience (CX) and leveraging Customer Relationship Management (CRM) & Automation tools.
Tim Muhundan
Founder | Automate.CX
Tim specializes in helping businesses overcome CX challenges by leveraging the latest automation and AI tools. He is passionate about creating excellent Customer Journeys!
Outside of work, Tim enjoys being a dedicated dad, playing with tech, sea kayaking, participating in Toastmasters, and building houses.
A former Chartered Engineer, Tim loves solving problems. His experience include founding and exiting a 1st generation SAS company and being a CIO of a large NGO.
Automate.CX is a NZ based Consulting and coaching company specialising in Customer Experience (CX), Employee Experience (EX).
Elias Kanaris
CEO | CCNNZ
As CEO of Contact Centre Network New Zealand (CCNNZ), Elias’ focus is on propelling the industry and advocating for its workforce. Elias is dedicated to amplifying growth through strategic membership engagement, visionary execution, and impactful connections.
Elias is also the author of “Leading From The Stop”, and Founder of the CEO Global Summit and former President of the Global Speakers Federation.
Elias has over 3 decades of experience in CX, Leadership Development and Building Trust in high performing teams. He is driving CCNNZ as the voice for New Zealand’s 50,000+ contact centre professionals.
Are you experiencing decline in revenue, customer satisfaction, profit and loyalty ?
Frequently Asked Questions⬇️
You can find the answers to your questions below.
❓Do you have a detailed breakdown of what we will cover?
One Day Workshop Agenda:
- 1. Dive Deep into Customer Experience (CX) Fundementals: Learn how to view your business through your customers’ eyes and craft compelling value propositions that resonate.
- 2. Master CRM proficiency: Gain insights into effective Customer Relationship Management (CRM) that can streamline your operations, improve client satisfaction, and drive loyalty.
- 3. Unlock the Power of Automation: Discover simple, yet powerful tools that ensure the right message reaches the right people at the right time. Boost your online presence and enhance customer engagement through tailored automation techniques.
- 4. Customer Journey Mapping and Personalization: Some sales take more than one interaction. Identify key interactions and potential pain points to enhance satisfaction. Segment your audience for personalized CX strategies.
- 5. Implement Advanced CX Strategies for Business Growth: Master marketing and lead generation techniques to capture and nurture leads. Track customer journeys and improve client management with CRM systems.
- 6. Extend CX Beyond Sales and Marketing: Expand CX strategies to operations & beyond using a CRM. Use AI bots & live chat for superior service, gather feedback, ensure compliance, & track performance. Empower staff & customers with mobile accessibility for better CX.
❓Who is this aimed at?
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.
❓Why should I attend?
Happy customers whose needs are met equate to more business.
Does implementing customer experience plans or CRM sound daunting, complex, or unnecessary?
Even for busy business owners, it doesn’t have to be. Trust us: you’ve got this – you just need a plan.
Surpassing your customers’ expectations is crucial for breaking through plateaus and achieving growth. A simple, relevant, automated communication plan is key to business growth.
This one-day masterclass aims to make these strategies accessible and engaging, showing you practical and realistic methods to empower your business.
❓What outcomes can I expect?
Gain the confidence & skills needed to transform your customer interactions & drive sustainable business growth.
Leave feeling empowered with a fresh perspective on your consumers and practical, realistic methods to achieve efficient, automated, and personalized communication.
By understanding and implementing these key strategies, you’ll have a clear plan to meet elevated customer expectations and drive growth in an engaging way
Don't Miss Out!
Limited seats available - Register now to secure your spot.
12 spaces
Workshop Details and Agenda
This workshop is designed to help SME owners & senior managers overcome the challenges in the current market. Address your business challenges & accelerate your SME’s growth.
- Dive Deep into Customer Experience (CX) Fundamentals
- Master CRM Proficiency
- Unlock the Power of Automation
- Customer Journey Mapping & Personalization
- Implement Advanced CX Strategies for Business Growth
- Extend CX Beyond Sales and Marketing
Join us at our next Masterclass
Register now for our exclusive event! The total cost is $1,000, but thanks to potential government funding, you may be eligible for a subsidy.
Pay a small deposit now and Reserve your spot.
How does the co-funding work?
This workshop is registered with the Regional Business Partner Network for co-funding.
When you complete your registration and payment, you will get detailed instructions and a prefilled proposal to send to Chamber of Commerce, which will help with the fast funding approval process.
If you want to confirm your co-funding before you commit / pay the deposit, please email Chamber of Commerce at this email: [email protected]. They will be in touch to confirm if your business is eligible for support and co-funding.
If you want to talk to the instructors before registering to see if the Masterclass is good fit for your business, please text 021 2767727 for Tim or 021 615 449 for Elias.
What Past Attendees Are Saying
- Tim from Automate.CX has helped 100’s of SME’s get clarity, outcome and ROI on their CX / CRM / AI investment.
- In addition our co-funded service registered with Regional Business Partners has a 100 NPS (Net Promoter Score) rating on the Regional Business Partner Network.
- See some of the comments left behind by customers:
Don't Miss Out!
Limited seats available - Register now to secure your spot.
Limited spots